Rude Nora caving lamps are designed, manufactured and sold by us, trading as Customduo. We are based in Cheddar, in the Mendip Hills, a significant UK caving region. Customduo / Little Monkey is dedicated to your total satisfaction. If you have any suggestions or comments please email us using the details on the Contact page. Full Customduo terms apply.
Rude Nora caving lamps
Nora has a standard 1 year warranty against defects in material and manufacture. If your product or accessories fails to operate to specification during the warranty period we will arrange for your product to be repaired or at our discretion replaced. This warranty is subject to reasonable wear and tear (in our opinion) and correct use and maintenance of the product as applicable. We will not provide warranty repair / replacement if the problem, in our opinion, resulted from use outside the product specification, modifications or alterations, incorrect connection, operation or fitting where applicable, external damage due to accident, impact/ abrasion, poor storage, poor maintenance, use of non approved parts, wear and tear parts (e.g. Nora front window). We will always endeavour to keep any costs due to damage to an absolute minimum.
Nora has been designed to operate effectively in a hostile environment, i.e. caves, and be as robust / reliable / practical as possible for this purpose. As a consequence it will get battered and while we appreciate that it is entirely feasible to break things occasionally, any such damage is beyond the scope of the product warranty. Expect to pay for any damage related repairs. Battery packs in particular are sensitive and subject to damage from misuse, impact, temperature and most significantly water ingress / moisture. Although in reality fairly robust (we see very few failures), battery packs / chargers are only covered by warranty if defects in materials or manufacture can be demonstrated to our satisfaction. Nora battery packs / chargers are professionally manufactured, and as distributers we will only undertake very minor repairs to these items. E.g. we may replace a damaged connector, but will not open a charger or battery pack to exchange a moisture damaged protection circuit. Your safety is our priority. Any physical damage to battery pack wires, cable connectors and wires, is not covered by warrranty.
Unused lamps can be returned if you notify us within 14 days of delivery. You then have a further 14 days to return. A full refund will be provided, excluding a repackaging charge of 10%, minimum £5 will be charged. If you don't think that this is fair enough then please buy elsewhere. We do not accept returns for used items. If you return a used item to us then we reserve the right to charge for lost value or return to you at your cost.
Caving is not without risks. We would not presume to tell you how to kit up and use your equipment. What we will say is that the Nora lamps are not, and should not be considered as, Personal Protective Equipment (PPE). How you interpret any guidance that we give on the use of our products and how you use our equipment is entirely at your own risk. Caving is a rigorous activity that is harsh on equipment. Nora has been designed to be safe, robust and best withstand the demands of caving, while remaining practical as a tool for this purpose. This does not mean that it cannot be broken. Lights can fail without warning, and we take no responsibility for any consequence of this. Always carry a reliable and accessible independent backup light source for any light crucial activity / function. Good caving practice is your own responsibility. We do not take responsibility for any accident, injury, liability or cost, to yourself or that you may cause to anyone else, or to any property. This applies to caving or any other function for which you choose to use and place reliance upon our product.
Please note that you personally assume full responsibility for the risk of property damage, bodily injury or death which may occur from the use of this product in any manor whatsoever. If you are not able, or not in a position to, assume this responsibility, or take the risk, then do not use this product. We are not responsible for the consequences (direct, indirect or accidental) or any other type of damage befalling or resulting from the use of this product. If you are not entirely comfortable with the above, then do not purchase or use any of our products.
Please ensure you have read and understood all product safety, maintenance, operation guidance and all other advice / information that with have provided on website and in Nora operation manuals.